THE ORDER PROCESS
THE COLLECTION PROCESS
Upon completion of your online order, for your Pet Memorial Keepsake, each order receives a confirmation email with a unique order number, to track your order’s progress.
The Collection Kit
Shortly after you place your order, our studio will send you a pre-paid easy-to-use “collection kit”. The kit will include simple and easy to follow instructions, with everything you will need to safely return the indicated amount of relic contents back to our studio.
Your finished pet memorial keepsakewill ship via, trackable, USPS Priority Mail back to you within approximately 4-6 weeks after we receive the return portion of the collection kit, containing the required reliquary.
All Pet Memorial Keepsakes are packaged with the upmost care, insured and include tracking information. Any unused portions of your pet’s ashes, hair, feathers or whiskers will always be returned to you with your finished piece.