Pet Memorial Keepsake Information

Pet Memorial Keepsake studio was formulated to create a forever remembered keepsake of your loved pet. With this understanding, we would like you to take into consideration the grieving process and to ensure that this is the right time and choice for your customized memento display.

Frequently Asked Questions


The Order Process


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THE COLLECTION PROCESS

Order Confirmation

Upon completion of your online order, for your Pet Memorial Keepsake, each order receives a confirmation email with a unique order number, to track your order’s progress.

The Collection Kit

Shortly after you place your order, our studio will send you a pre-paid easy-to-use “collection kit”. The kit will include simple and easy to follow instructions, with everything you will need to safely return the indicated amount of relic contents back to our studio.

Priority Shipping

Your finished pet memorial keepsakewill ship via, trackable, USPS Priority Mail back to you within approximately 4-6 weeks after we receive the return portion of the collection kit, containing the required reliquary.

Order Confirmation

Upon completion of your online order, for your Pet Memorial Keepsake, each order receives a confirmation email with a unique order number, to track your order’s progress.

The Collection Kit

Shortly after you place your order, our studio will send you a pre-paid easy-to-use “collection kit”. The kit will include simple and easy to follow instructions, with everything you will need to safely return the indicated amount of relic contents back to our studio.

Priority Shipping

Your finished pet memorial keepsakewill ship via, trackable, USPS Priority Mail back to you within approximately 4-6 weeks after we receive the return portion of the collection kit, containing the required reliquary.

All Pet Memorial Keepsakes are packaged with the upmost care, insured and include tracking information. Any unused portions of your pet’s ashes, hair, feathers or whiskers will always be returned to you with your finished piece.


Caring For Your Keepsake


All our Pet Memorial Keepsakes are pretty much maintenance free. We recommend that you dust them with a soft, clean dry paint brush to get into any cracks and crevices. If you feel that you need to do more than this, you can use a slightly damp, soft cloth to gently remove any remaining dust or dirt. NEVER use any oil or ammonia based cleaning products other than what has been stated. The outcome will be unfavorable. It is highly suggested that you keep all keepsake mementos indoors and out of the sun in harm’s way of all elements. Observing and following our recommendations and suggestions of the maintenance of your product, we guarantee a lifetime of “Forever Remembered”.

Refunds & Returns


Pet Memorial Keepsake takes immense pride in our customized keepsakes and would like all our customers to feel the same with their finished Pet Memorial Keepsake.  If you’re not satisfied for any reasons, after receiving your Keepsake please give us a call at 630.307.0129 to speak with someone from our customer care team. If email works better, you can reach us at [email protected].

Pet Memorial Keepsake does not accept returns, nor do we offer refunds.  Due to the custom nature of our work, all sales are final. That said, we proudly stand behind the craftsmanship of our work and if you are not pleased with your Pet Memorial Keepsake for any reason at all, we will do our absolute best to satisfy your expectations. Please don’t hesitate to contact us via email at [email protected] or call 630.307.0129 to speak with someone from our customer care team, regarding quality concerns or exceptional circumstances. Please be aware that because our keepsakes are entirely handcrafted slight variations in color, look, and finish may exist.

For our studio to process our orders in a timely manner there is a provision of received payment. Once an order with payment has been sent with a completion kit to you but no remains are returned to us within 90 days (3 months), we have the right to cancel your order. We will attempt communication prior to cancellation via e-mail. If no attempt is made by client to progress the order, we will cancel the order and issue a partial refund (50% plus shipping costs).

We highly suggest if possible to keep some remains for future purchases. Lost packages can only be insured for the value of the actual keepsake components of the base and figurine, not the sentimental value of your content of remains.

Privacy Policy


This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, or enter information on our site. Provide us with feedback on our products or services.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To quickly process your transactions.
  • To ask for ratings and reviews of services or products

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have exclusive access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide users with notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

  • Demographics and Interests Reporting

We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting Out

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.

According to CalOPPA we agree to the following:

Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

Users will be notified of any privacy policy changes:

  • On our Privacy Policy Page

Users can to change their personal information:

  • By emailing us
  • By calling us

How does our site handle do not track signals?

We honor do not track signals.

We do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under 13.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

To be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify the users via email within 7 business days We also agree to the Individual Redress Principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN-SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:

  • NOT use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email. We will promptly remove you from ALL correspondence

CONTACTING US

If there are any questions regarding this privacy policy, you may contact us using the information below.

Address:
360 W. Schick Rd.
Suite#191
Bloomingdale, IL 60108-2965
USA
Email: [email protected]
Phone: 630.307.0129
Website: https://d1c.20f.myftpupload.com/

Website Terms & Conditions


These terms and conditions outline the rules and regulations for the use of Pet Memorial Keepsakes’ Website.

Pet Memorial Keepsake is located at:
360 W. Schick Rd.
Suite#191
Bloomingdale, IL 60108-2965
USA

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Pet Memorial Keepsakes’ website if you do not accept all terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client,” “You,” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company,” “Ourselves,” “We,” “Our,” and “Us,” refers to our Company. “Party,” “Parties,” or “Us” refers to both the Client and ourselves, or either the Client or ourselves.

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to the same.

Cookies

We employ the use of cookies. By using our website, you consent to the use of cookies in accordance with Pet Memorial Keepsakes’ privacy policy.
Most of the modern-day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Pet Memorial Keepsake and/or its licensors own the intellectual property rights for all material on Pet Memorial Keepsake. All intellectual property rights are reserved. You may view and/or print pages from https://d1c.20f.myftpupload.com/ for your own personal use subject to restrictions set in these terms and conditions.

You must not:

• Republish material from https://d1c.20f.myftpupload.com/
• Sell, rent, or sub-license material from https://d1c.20f.myftpupload.com/
• Reproduce, duplicate, or copy material from https://d1c.20f.myftpupload.com/
• Redistribute content from Pet Memorial Keepsake (unless content is specifically made for redistribution).

User Comments

1. This Agreement shall begin on the date hereof.
2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. Pet Memorial Keepsake does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of Pet Memorial Keepsake, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws Pet Memorial Keepsake shall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered because of any use of and/or posting of and/or
3. Pet Memorial Keepsake reserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
4. You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

• The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
• The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
• The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
• You hereby grant to Pet Memorial Keepsake a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to Our Content

1. The following organizations may link to our Website without prior written approval:
Government agencies;

• Search engines;
• News organizations;
• Online directory distributors when they list us in the directory may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
• System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Website.

2. These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
3. We may consider and approve in our sole discretion other link requests from the following types of organizations:
• Commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
dot.com community sites;
• Associations or other groups representing charities, including charity giving sites;
online directory distributors;
internet portals;
• Accounting, law and consulting firms whose primary clients are businesses; and
educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b) the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Pet Memorial Keepsake; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to [email protected] Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:
• By use of our corporate name; or
• By use of the uniform resource locator (Web address) being linked to; or
• By use of any other description of our Website or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Pet Memorial Keepsakes’ logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall have no responsibility or liability for any content appearing on your Website. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Website or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third-party rights.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any link to our Website. You agree to immediately remove all links to our Website upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Website, you agree to be bound to and abide by these linking terms and conditions.

Removal of Links from our Website

If you find any link on our Website or any linked website objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.
Whilst we endeavor to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:
1. limit or exclude our or your liability for death or personal injury resulting from negligence;
2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Despite our best efforts, occasionally a customer may have a problem or question about one of our products. Please call us before you return one of our products.

A Percentage of Proceeds Donated To Patriot Paws


Pet Memorial Keepsake is an advocate of all animal shelters and a proud donor to the Patriot Paws Service Dogs Organization. Pet Memorial Keepsake donates a portion of proceeds from each item we customize, to HELP and HOPE our veterans for their recoveries that has allowed us all our continued freedom.

pet memorial keepsake donates to patriot paws